NS

Today’s NS passenger expects fast and clear information about travel, tickets and services. In OV Services and ticket offices at major stations, various display solutions have been installed, including standalone screens, video walls, touchscreens and interactive self-service tables. These solutions enable passengers to access information independently or receive targeted support from NS staff.

All screens are part of a centrally managed narrowcasting system. Content is controlled remotely via a Content Management System developed in-house by Heuvelman. This allows NS to respond quickly to current situations, campaigns and passenger information, both nationally and per location.

The audiovisual infrastructure is continuously monitored via Heuvelman Connect. This platform detects malfunctions, attempts automatic recovery and sends notifications to the Service Center when additional action is required. As a result, system availability remains high and downtime is kept to a minimum.

In addition to public-facing environments, Heuvelman also realised the meeting rooms of the future for NS. In more than 280 meeting rooms, acoustic wall furniture with integrated displays and audio systems has been installed. These spaces are designed for efficient meetings and hybrid collaboration and are remotely monitored and supported by Heuvelman.

The long-term partnership with NS is defined by scalability, reliability and continuous innovation. By combining technology, management and support, Heuvelman contributes to a consistent and future-proof information experience for both passengers and employees.