Service
Service and maintenance organized down to the very last detail Heuvelman supplies only professional audiovisual equipment by leading brands, guaranteeing you the very highest quality. In order to save time, any repairs that are still under guarantee will be carried out by our own technical department wherever possible. This will usually enable you to be up and running again as quickly as possible. Heuvelman guarantees the operational functionality of the products. In order to ensure continuity, we offer you the option of concluding customized maintenance contracts for all products. You can choose between preventive or corrective maintenance at various intervals. The maintenance contracts are concluded in the form of a Service Level Agreement (SLA). Criteria for drawing up a SLA will largely depend on the type of product and its use or application. Maintenance will be carried out on site and scheduled around your business processes to minimize any inconvenience to you. |